Posted onFebruary 9, 2019
All working professionals, in their careers, would have undergone some kind of compliance training or the other. I won’t be wrong in making this assertion, will I? And most of these training run as eLearning, where learners learn in a self-paced mode.
So, what’s the imagery most of us carry when the words “Compliance Training” are flashed before us? Cold and Dreary or Warm and Sunny? A Documentary/Art movie or Commercial cinema? I guess it’s anyone’s guess :)
Does it really have to be this way? I don’t think so. Can we change it? My answer is a vehement YES!!
So, where do we begin? It’s all in the design or shall we say it’s all in the designer’s mind! Imagine, if the designer is from the fine arts background rather than from an audit/legal/fraud management background? How would the story flow? At least, there’ll be a story for sure!
If Compliance Training were to be rendered via a movie, what would the genre be? Both, art cinema and commercial cinema deliver the same message, albeit the approach is very different. Since what reaches the masses is commercial cinema, shouldn’t this be the de facto approach for the majority of employees in a Company? And, of course, there could be the art version, targeted at a much smaller segment. So, looks like we'll require 2 versions! Even better still, if we had a magic wand that could dynamically create a movie somewhere in the “art – commercial cinema” divide, depending on the learner’s preferences. And by the way, let’s not forget that we are dealing with a very important topic for the Corporation – a matter that can significantly impact the top line, bottom line, Company Branding & Goodwill or shall we say the very existence of the Corporation! We also have to keep in mind that like the Censor Board, the Risk & Compliance board has to approve our movie!
Do magicians exist? Does anyone have a magic wand? The answer lies somewhere in the surreal and sublime or as Khalil Gibran would say “ in the dawning of our own mind”. And the dawning of my mind tells me that the magician is “Technology”. However, this magician doesn’t understand our audience very well and has to undergo some training/trials to become more effective with an audience who have only seen cold and dreary views - sudden sunshine can overwhelm them which can lead to unhealthy outcomes! The art of subtlety makes things human and technology has to be designed/enabled in a manner that this (subtlety) is not lost – remember, I started off by saying that it’s all in the Design!
Imagine the next time you undergo Compliance Training and it runs like a cinema that is absolutely personalised for you ( on the commercial – art cinema divide), wouldn’t all the typical shortcomings of Compliance training go away? Wouldn’t the training be:
While technology helps render these “movies" in a dynamic and personalised manner, the other 2 variables need equal focus:
For successful outcomes, a designer ought to handle the advantages and trade offs of all the three variables above! This is not easy to find in one person/entity and is the primary cause for poor outcomes.
Needless to say that you can reach out to us, if you need help with your Compliance “cinema” and we’ll be only happy to help.
And finally let me leave you with a thought – shouldn’t all learning be handled in a similar manner? Why a step motherly treatment for others?